Frequently Asked Questions
Where are you located?
Our address is 2830 Curry Ct Suite 3 Green Bay WI 54311. We are the same exit as UWGB and the VA Clinic.
Do I have to tip?
Many clients choose to give gratuities for massage therapy, but please know that they are never expected.
How early should I be for my appointment?
Please show up on time for your appointment. It's better to be a little early so you are relaxed and ready for your practitioner.
What should I wear?
If you are coming in for Relaxation or Therapeutic Massage, you can wear whatever is comfortable. For Advanced Therapy and Stretch services, please bring or wear gym clothes.
Do I have to fill out my intake forms online?
A link to complete the intake forms is emailed once the first appointment is booked. Forms should be filled out prior to your appointment so your therapist can become familiar with your situation. We do not offer paper forms.
Are the at-home stretches and exercises required?
Nope! We step into the role of your personal trainer NOT your physician. Our recommendations are suggestions to help you correct the issues we found during your session. This empowers you to take the lead in caring for yourself. We always recommend you check with your primary care physician before starting any exercise program.
Can you help me?
We will do everything we can to help you.
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If during your first appointment if we think you need a different approach or different profession, we will refer you out. We don't want to keep booking you if we aren't the right fit.
What is your cancellation policy?
Full payment is required for the following conditions:
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Less than 24-hour notification to cancel or reschedule an appointment.
No-show or missed appointments.
Late arrivals - arriving late for a service may require shortening the length of the treatment.
Can I get a diagnosis here?
Absolutely not! We use assessments to create an effective plan for your session. We do not and can not give you a diagnosis.
I called and no one picked up the phone.
Please leave a message if we are unable to answer your call. We will prioritize your message and return your call promptly. Our front desk team prioritizes in-person clients to ensure exceptional service.
What do all the letters behind your name mean?
LMT - Licensed Massage Therapist
CRS - Certified Rehabilitation Specialist
MMT - Medical Massage Therapist
CYT - Certified Yoga Teacher
CPT - Certified Personal Trainer
COMT - Certified Orthopedic Massage Therapist